5813™ Framework
From operational friction
to measurable performance.
A structured, five-stage approach that helps organisations understand, simplify, improve and sustain their processes — moving from unclear and inconsistent to owned, optimised and continuously improving.
The Process Journey
Five stages, one continuous improvement journey.
Every engagement maps to a stage of the same journey — start wherever you are today, and move forward one step, or several, at a time.
5813-10™
Identify
Locate the processes that exist and spot the documentation gaps.
5813-30™
Discover
Understand how work really happens, who owns it, and where it breaks down.
5813-60™
Map
Document an accurate, validated picture of how processes run today.
5813-90™
Improve
Redesign the process for measurable gains in speed, quality and cost.
5813-180™
Embed
Make improvements stick with adoption support so gains don't regress.
5813-365™
Lead
Dedicated fractional CI leadership, scaled to the days you need.
5813™ Engagements
Choose your starting point.
Each engagement represents a stage in your improvement journey. Click a stage to see pricing, scope and deliverables. Delivered independently, or combined into a wider transformation programme.
From £999
Per project
Ideal for
Organisations that need a high-level view of their process landscape.
Best suited to organisations that
- Have little or no visibility of existing processes
- Are unsure what process documentation already exists
- Need to identify priority areas before investing further
Included
- Review of existing process documentation
- High-level process inventory (Level 0–1)
- Identification of key business processes
- Review of existing BPMN maps (where available)
- Review of SOPs and work instructions
- Identification of process owners
- Documentation gap assessment
- Initial observations and recommendations
Deliverables
- Process Inventory Register
- Existing Documentation Review
- Process Landscape Summary
- Documentation Gap Assessment
- Initial Recommendations Report
Not included
- Process discovery workshops
- Stakeholder interviews
- Detailed process mapping
- BPMN modelling
- Process redesign
- Lean analysis
From £4,995
Ideal for
Organisations that need detailed operational insight before process mapping.
Best suited to organisations that
- Need visibility into how work is actually performed
- Have inconsistent ways of working across teams
- Need to understand ownership, risks and improvement opportunities
Included
- Detailed process discovery (Level 2–4)
- Stakeholder interviews
- Process owner workshops
- Current operating model assessment
- Process maturity assessment
- Identification of bottlenecks and pain points
- Waste and inefficiency analysis
- Improvement opportunity assessment
Deliverables
- Validated Process Catalogue
- Process Ownership Matrix
- Process Assessment Report
- Process Issues Register
- Improvement Opportunities Register
- Recommended Next Steps Roadmap
Not included
- BPMN process mapping
- SOP development
- Future-state design
- Process implementation
- Continuous Improvement leadership
Most Popular
Map Your Current Processes →
From £9,995
Ideal for
Organisations that need documented, validated current-state processes.
Best suited to organisations that
- Need operational consistency
- Lack reliable process documentation
- Want a foundation for improvement or automation
Included
- Process discovery sessions
- Stakeholder validation workshops
- Current-state process analysis
- BPMN 2.0 process mapping
- Roles and responsibilities mapping
- Business rules and process controls
- Process documentation
- Central process repository
Deliverables
- As-Is BPMN Process Maps
- Current-State Process Documentation
- Process Repository
- Roles & Responsibilities Matrix
- Validated Process Models
- Process Documentation Standards
Not included
- Future-state process design
- Lean Six Sigma projects
- Technology implementation
- Change management
- Continuous Improvement leadership
From £14,995
Ideal for
Organisations ready to move from understanding processes to improving them.
Best suited to organisations that
- Experience inefficient workflows
- Have excessive manual activity
- Need measurable operational improvements
Included
- Current-state review
- Lean Six Sigma analysis
- Waste identification
- Root cause analysis
- Improvement workshops
- Future-state process design
- To-Be BPMN process mapping
- KPI definition
- Improvement prioritisation
Deliverables
- To-Be BPMN Process Maps
- Process Improvement Report
- Future-State Operating Model
- KPI Framework
- Prioritised Improvement Roadmap
Not included
- Implementation delivery
- Technology deployment
- Organisational restructuring
- Long-term programme management
From £29,995
Ideal for
Organisations that have completed improvement work and need to make the changes stick.
Best suited to organisations that
- Have implemented process improvements
- Need new ways of working to become standard practice
- Want to prevent regression to previous processes
- Need to establish ownership of improved processes
- Want evidence that improvements are being sustained
- Need support through the transition from implementation to business-as-usual
Included
- 6-month improvement embedding programme
- Implementation follow-up
- Adoption monitoring
- Process standardisation
- SOP and documentation alignment
- KPI and performance tracking
- Improvement verification
- Team adoption support
- Process ownership clarification
- Improvement sustainment reviews
- Identification of emerging issues
- Handover into business-as-usual
Deliverables
- Improvement Embedding Plan
- Updated Process Documentation
- Standard Operating Procedure Updates
- Improvement Adoption Assessment
- KPI Performance Baseline
- Sustainability Review
- Process Ownership Matrix
- Final Improvement Handover Report
Not included
- Continuous Improvement leadership
- Ongoing CI programme management
- Unlimited improvement projects
- Operational management
- Enterprise transformation
- Long-term improvement roadmap ownership
Ideal for
Organisations that need dedicated Continuous Improvement leadership to establish, manage and sustain a structured improvement system.
Best suited to organisations that
- Have multiple improvement initiatives requiring ownership and coordination
- Need governance, structure and accountability around improvement
- Want improvement activity aligned to strategic and operational priorities
- Need a prioritised and actively managed CI portfolio
- Want clear visibility of improvement performance and benefits
- Need leaders and managers to develop stronger improvement capability
- Want a consistent CI and performance-management cadence
- Need experienced CI leadership without appointing a permanent full-time role
- Want to build sustainable internal Continuous Improvement capability
- Need an experienced partner to challenge, coach and support leadership teams
Included
- Fractional Continuous Improvement leadership
- CI strategy and roadmap ownership
- Improvement portfolio management
- Improvement initiative prioritisation
- CI governance and review cadence
- Improvement progress and risk management
- KPI and performance management
- Benefits tracking and realisation
- Improvement initiative coaching
- Structured problem-solving support
- Leadership and management coaching
- CI standards and ways of working
- Executive and leadership reporting
- CI capability development
- Identification and escalation of improvement barriers
- Continuous Improvement maturity development
- Improvement performance reviews
- Ongoing CI planning and prioritisation
Deliverables
- Continuous Improvement Strategy & Roadmap
- Improvement Portfolio
- CI Governance Framework
- Improvement Review Framework
- KPI Performance Dashboard
- Benefits Tracking Framework
- CI Performance Reports
- Improvement Initiative Plans
- Capability Development Plan
- CI Standards & Templates
- Executive CI Reporting
- CI Maturity Assessment
Not included
- Full-time employment
- Day-to-day operational management
- Line management of operational teams
- Ownership of operational functions
- Unlimited improvement project delivery
- Completing improvement actions on behalf of teams
- Technology implementation
- Software development
- Major capital projects
- Enterprise transformation ownership
- Permanent ownership of individual processes
- Acting as the sole source of CI capability
- Long-term dependency on the Fractional CI Leader
Engagement Scope & Pricing
Every organisation is different.
5813™ engagements are tailored based on the complexity of your organisation and the outcomes you want to achieve. A small HR team reviewing recruitment and onboarding will need a different approach to a multi-site organisation reviewing hundreds of processes.
Pricing is influenced by
- Department size
- Number of processes in scope
- Process complexity
- Number of stakeholders involved
- Current process maturity
- Level of documentation required
- Remote / Hybrid / On-site delivery
Before every engagement
- Your objectives
- The department(s) involved
- Current process landscape
- Process volume and complexity
- Desired outcomes
We complete a free Operational Discovery Call to understand these first — then recommend the most suitable 5813™ engagement and provide a clear proposal.
Book Operational Discovery Call →Let's Talk
Ready to understand where your biggest opportunities are?
Book a free 30-minute Operational Discovery Call and we'll identify your highest-value starting point.